FAQ | Cleaning & Home Management in Windsor-Essex

A Basic Clean covers regular weekly or bi-weekly upkeep: sanitizing food prep areas and high-touch surfaces, wiping kitchen counters, backsplash and table, spot-checking exterior cupboards, drawers and appliances, cleaning empty sinks, vacuuming, sweeping and mopping floors, taking out garbage, dusting and polishing living room surfaces, and a full bathroom clean including toilet, shower, shower door, sinks and vanity.

A Moderate Clean includes everything in the Basic Clean, plus extra attention to appliances, floors, rugs, and bathrooms — including inside the microwave, a light clean inside the fridge, deodorizing floors or rugs, cleaning interior garbage areas, and a more thorough bathroom scrub.

A Basic Clean keeps your home in a consistent, well-maintained state week to week. A Moderate Clean is a step up, covering deeper bathroom scrubbing, appliance touch-ups, deodorizing, and more thorough floor care — better suited to larger rooms or homes that haven't been cleaned recently.

A light clean inside the fridge is included with the Moderate Clean. A more thorough interior fridge scrub is available as a Deep Clean add-on.

Yes — for a thorough kitchen sink clean, the sink should be empty before the team arrives.

Deep Clean add-ons can be added to any package and are quoted individually. They include: interior oven cleaning, range hood cleaning, fridge scrubbing, cupboard and drawer cleaning, wall washing, grout cleaning, furniture vacuuming or washing, carpet washing, mattress deodorizing, and laundry services.

No. A full interior oven clean is a Deep Clean add-on, quoted separately. Please note this service is not available for self-cleaning ovens and may require a full-day commitment depending on the oven's condition.

Yes. Wall cleaning is available as a Deep Clean add-on — either a full floor-to-ceiling wall wash (up to 9 ft) or a quick per-room wipe-down.

Yes. Grout cleaning is available for both low and high severity grout as a Deep Clean add-on. Please note that results may vary depending on the condition of the grout.

Yes. Available as Deep Clean add-ons: vacuuming and washing armchairs, ottomans, sofas, sectionals, and lounge suites — as well as carpet deep cleaning and washing. Some washed items may need up to 24 hours of drying time.

Yes. Laundry add-ons include washing, drying and folding bedsheets or towels, installing already-washed bedsheets and pillowcases, and vacuuming or deodorizing mattresses when paired with bedsheet service. Please place laundry in the laundry room before arrival.

Yes — each add-on is quoted individually, since the time and effort required varies by task, room size, and condition. This keeps things fair so you're only paying for what your home actually needs.

Yes. Airbnb turnover cleaning is available with package or hourly pricing based on property size. Services typically include high-touch surface wiping, dusting, laundry for sheets, pillowcases, blankets and towels, sweeping, mopping, vacuuming, garbage and recycling, bathroom cleaning, and kitchen sink, table and counter cleaning.

Yes. Business and office cleaning is available and quoted based on workspace size and cleaning frequency. Services can include sanitizing high-touch areas, partitions, machines and keyboards, vacuuming, sweeping, mopping, dusting windows and desks, washing glass doors, emptying garbage and recycling, bathroom cleaning, restocking supplies, and spot-checking break room appliances.

Airbnb cleaning can be priced by package or hourly depending on the size and scope of the property. Reach out for a tailored quote based on your listing.

Home management is help with the errands, upkeep, and everyday household tasks that eat into your week. Think of it as a personal household assistant — keeping your home organized, stocked, scheduled, and running smoothly, so you don't have to think about it.

Services include: appointment management, dry cleaning drop-off and pick-up, grocery shopping, consumables restock, fridge refresh, travel arrangements, pet sitting and walking, and home organisation.

Home management is available at $35/hour, or through package deals starting from $120/month. Pricing depends on which services you select and how much time is involved. Don't forget — adding home management to a cleaning package gets you a discount on the cleaning side.

Yes. Mix and match what works for your lifestyle. An à la carte rate is available if you only need help with specific tasks like grocery shopping, organisation, or appointment management.

A fridge refresh means clearing out expired items, wiping down the interior, and restocking with fresh groceries — so your fridge is clean, organized, and ready for the week ahead.

Consumables restock keeps your everyday household essentials topped up before they run low — toilet paper, cleaning supplies, pantry staples, and similar items. You set the preferences; we make sure things don't run out.

Yes. Pet sitting and walking services are available and can include walks, feeding, and companionship while you're away or busy.

Yes. Travel arrangement services can include researching and booking flights, hotels, and transfers — so you can focus on the trip, not the logistics.

Cleaning can be booked weekly, bi-weekly, or as a one-time clean — depending on what your home needs. The Basic Clean is designed for regular weekly or bi-weekly maintenance.

Yes. We offer both regular and one-time cleans for homes and businesses.

Not necessarily. Just arrange access details before your appointment and let us know about any priority areas or special instructions ahead of time.

A few simple steps help us do our best work: clear clutter where possible, empty the kitchen sink, place laundry in the laundry room if a laundry service is booked, and share any priority areas or special instructions in advance.

Please confirm supply details when booking. If you prefer specific products used in your home — due to allergies, sensitivities, or personal preference — let us know in advance and we'll accommodate.

Yes. Cleaning packages can be customized by room count or size, so you can focus the visit on the areas that need the most attention.

Absolutely — and we also offer pet sitting and walking through our home management services. Just mention your pets during booking so the visit can be planned appropriately.

Book or enquire through the website. Choose the service that fits your needs, or reach out if you're unsure which package is right for you — we're happy to help you figure it out.